How much will shipping be?
Shipping within New Zealand is a flat rate of $5, no matter the size of your order or where you live.
Shipping to Australia is a flat rate of $20.
How long after I place an order should I expect to receive my UNDES?
We aim to complete your order within 1-2 days. We use NZ Post standard tracking which has a delivery expectation of 1-3 day delivery time frame. So you should receive these pretty quickly - wahoo!
My parcel with NZ Post hasn’t arrived yet. What do I do?
We find New Zealand Post to be very reliable, but occasionally a parcel may loose it’s way. It is best to contact New Zealand Post directly with your tracking number, which you can find in your order confirmation email.
After a few conversations with New Zealand post they act on late parcels that haven’t been delivered after 2 weeks! Even though our postage and tracking is for 2-4 days delivery.
So the best advice is if it’s out for delivery but you still haven’t received it, you should get your parcel within 2 weeks. If after two weeks you haven’t got it and it’s still noted as out for delivery contact New Zealand Post and if you have no luck we can try and help you, send us an email at Hellounde@gmail.com.
Do you ship overseas or will you ship overseas soon?
We only ship to Australia at this time with a flat rate of $20. We don't currently offer overseas shipping through our website. However if you really want a piece, please email email@example.com and we may be able to work something out.
Will I have to pay for custom import duties and taxes?
We currently only offer sales in New Zealand and Australia, however if you live overseas and would like to buy our underwear, please email us.
All international customers are responsible for customs and duties within their own country. Import duties and taxes are not included in the item price or shipping cost.
As customs policies vary widely, we recommend contacting your local customs office for further information. If you refuse to pay these charges, your parcel may be abandoned and Unde will not be held responsible for any loss of funds as a result.
Unde is legally required to declare the full value paid on shipments and will not mark international orders as a gift in order to bypass or reduce any customs fees.
Please note, if your parcel is returned to us because you declined to pay customs or import duties and taxes, we will not refund your original postal charge.